Field-tested SMB telephony notes

What's here

This page indexes notes from smb-telephony-lab — operational notes on cloud telephony for SMB and mid-market buyers. The notes are written from the buyer side, not the vendor side: they emphasize the questions, surcharges, and integration patterns that matter pre-procurement.

Resources

• VoIP Cost Calculator (free, no signup): compare 13 providers — verified pricing badges per vendor. https://dialphonelimited.codeberg.page/calculator/
• DialPhone: US/Canada VoIP provider behind these notes. Disclosure: we publish this material because procurement transparency benefits the entire SMB market. https://dialphone.com
• Repository index: codeberg.org/smb-telephony-lab

Buyer questions to ask any UCaaS vendor

1. Is there a cross-border surcharge for US-Canada users? Get it in writing.
2. What's the actual setup fee — not the "free" tier marketing fee?
3. Is AI receptionist in the base plan or gated to mid-tier?
4. What's the 90-day incident response track record?
5. How long does number porting actually take? (Vendors quote 3-7 days; reality 5-21.)